The subscription has two options: Ola Care, priced at INR 1,999 per year, and Ola Care+, which will cost INR 2,999 per year.
OLA Care comes with benefits worth Rs. 7000/-
Free labor on service.
Theft Assistance helpline.
You can subscribe to this plan at just Rs. 1999/- +GST
OLA Care+ comes with benefits worth Rs. 15,000/-
All the goodness of care and;
Annual comprehensive diagnostic
Free home service and pick up/drop
24/7 doctor and ambulance service
Benefits like free labor on demand, theft prevention, and roadside and puncture assistance are all part of the Ola Care plan.
Besides the Ola Care benefits, the Ola Care+ Subscription plan will provide features like comprehensive diagnostic, free home service and pick-up/drop, free consumables, and 24/7 doctor and ambulance service.
What is the waiting period for availing of your services once subscribed?
The users who have already bought their scooters have a 7-day waiting period before availing of roadside towing and breakdown-associated services.
How does one claim the benefits that come with the subscription?
Register a service request through the Ola Electric Application or the service helpline, while registering the request mention the plan that you would like to avail of.
The Ola team will verify your subscription and modifies the billing.
What is not part of the Ola Care/ Care+ subscription?
The Ola Care/ Care+ subscription excludes coverage for all issues and damages caused by deliberate damage, negligence, damaging the vehicle in action to rule against the manual, natural disasters, service/repair outside the OLA network, and criminal activities accidents.
In case of accidents; only assistance related to towing, puncture, medical, custody, and taxi will be provided.
Ola plans to expand on the D2C front by the end of this month, being on track to establish 200 experience centers across all metropolitan cities.
What are the consumables that are covered under the subscription plan?
The consumables will be replaced for free under the subscription, if applicable then the brake fluid, front brake pad set, rear brake pad set, front wheel Bearing Assembly, Structure Arm Rear, Steering bearing set, and drive belt.
Also, Ola excludes service/repair cases covered under insurance, any deliberate damage any damage due to natural calamities.
It is important to know this service is not a replacement for insurance and the final decision on repair costs lies with OLA.
“Being a customer-centric brand, service has always been our top priority. Through the Ola Care Subscription Plan, we are completely reimagining the customer service experience and aim to bring in the best-in-class after-sales service for our customers,” said Anshul Khandelwal, Chief Marketing Officer, Ola
The subscription plans aim to provide its users with a 360-degree personalized service by allowing access to almost every Ola service extending onto its doorstep servicing, ensuring the users do not face any inconvenience including pick-up and drop.
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