A Tata Tiago EV owner recently shared his issue on Reddit, saying that the touchscreen display of his car stopped working and the service centre refused to repair it under warranty.
The owner stated that he has driven 13,000 km in two years.
When he took the car to the Tata service centre, he was informed that the Harman infotainment screen is not covered under the standard 3-year warranty but has only a 1-year warranty.
The service team informed him that they would send the part for testing, which would cost around ₹6,000 + GST. If a replacement is needed, a new screen would cost approximately ₹30,000.
However, the owner checked the user manual and found that it does not mention any separate warranty period for the audio or infotainment system.
So he decided to file a Consumer Court case online against Tata Motors. He said he has not received any response yet from the forum.
The user asked others for advice on three things:
Is the warranty part correct?
If he gets the screen replaced from a non-Tata service centre, will it void the warranty?
Is there any better way to get a faster reply from Tata or the Consumer Forum?
Link to the posts – A Tata Tiago EV Owner Files Consumer Case Over Infotainment Warranty Issue.
Several users replied with their opinions and personal experiences.
A user named Late-Nature-7966 said, “Usually, the infotainment system comes under standard warranty. It does not come under extended warranty. If the screen has stopped responding, it is most likely a silver box issue. You may find it in a scrap market, since some other Tata cars have the same screen.”
Another user said, “Standard warranty is 3 years, not 1.”
Someone else wrote, “Check the documents that came with your car. The user manual has all the warranty terms. Read it first before asking questions.”
The owner replied, “I checked, and it does not mention that the audio system has a 1-year warranty.” You can download the Tiago EV User Manual here and review the details.
One user, claiming to be a lawyer, commented, “If you need help with your filing, please let me know. I will need to see your documents and can advise you based on your location.”
Another user shared, “There was an issue with the silverbox in my Nexon’s infotainment system, and they replaced it under warranty after 1.5 years. I think infotainment comes under the standard warranty of 3 years, but not sure. You can check with another Tata service centre.”
In my opinion, this is a clear case of confusion and poor communication between service centres and customers.
Many Tata EV owners have faced similar warranty issues, especially with the Harman infotainment systems.
The infotainment screen in EVs is not just for music or maps; it also controls important car functions and shows battery and driving information. So when it fails, the user faces real inconvenience.
Tata Motors should make its warranty terms clearer and consistent across all dealerships. Customers deserve to know what is covered and what is not, without depending on what each service centre says.
This case also shows how EV owners in India are becoming more aware of their rights. Filing a complaint in consumer court is not very common for car warranty issues, but such cases help set better standards for transparency.
If Tata Motors officially clarifies whether infotainment units are covered under the 3-year standard warranty, it would help avoid similar issues in the future.
The Tata Tiago EV is positioned as one of the most affordable fully electric cars currently available in India. Its ex-showroom price begins at around ₹7.99 lakh, while the top variant goes up to about ₹11.14 lakh.
In 2025, the company launched the successful facelift model, which brings a refreshed design, updated interiors, and improved connected features.
This new version builds on the Tiago EV’s strong reputation for practicality and affordability, offering enhanced technology and better value for money without dramatically increasing the cost.
Price (ex-showroom India): ~ ₹7.99 lakh to ~ ₹11.14 lakh
Battery options: 19.2 kWh and 24 kWh
Claimed driving range: approximately 223 km (19.2 kWh) to 293–315 km (24 kWh)
Maximum power output: ~ 60 bhp to ~ 74 bhp
Maximum torque: ~ 110 Nm to ~ 114 Nm
Boot space: ~ 240 litres
Charging time (DC fast charger): 10-80% in about ~58 minutes (on a suitable unit)
Charging time (AC): somewhere around 6–7 hours from 10-100% for the smaller battery version
Body type: 5-seater hatchback
